Frequently Asked Questions
All our pieces are handmade in Toronto. While we keep a small selection of items pre made, most items are hand made to order. This is the StarSea way as we meditate and connect with your name and energy as we are creating your unique amulets. Our thoughtful process ensures an energetic connection to your pieces and your amulets are typically made between 10-20 business days. Once your order is complete you will receive tracking information from the courier specific to your country. Typical delivery times are 7-14 business days in addition to the 10-20 business days that it takes to hand make your pieces.
Please review the return guidelines outlined below to see if the items you've purchased are eligible for a return. Due to the nature of our crystal jewelry and the energy which they contain we do not offer returns on custom pieces. We offer a 30-day return for all unworn items for our US and Canadian customers. Shipping fees are non-refundable. Please note that customers are responsible for the shipping fees when returning products. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered.
To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
Custom Designed Jewelry
Gift cards
Tracking numbers are automatically sent as soon as your order is packed! Check your inbox for an email from StarSea Jewels. Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple of business days!
STATUS
WHAT DOES THIS MEAN?
Processing
Your order is in the hands of our team and in the process of being hand made. If all items in your order are in-stock, a typical processing time is 3-5 business days! your order is hand made in Toronto with lots of love.
If you ordered a custom necklace or bracelet please check your inbox for an email from us. In the email we've sent over a link to book your live session with Charlene.
Shipped
Yay! Our team has packed your order and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. Sometimes it takes a few days for your tracking number to register with the courier system, don't worry, everything is okay and you should see an update within a few days.
Are StarSea Jewels orders affected by tariffs?
No, they are not. All StarSea Jewels are proudly handcrafted and manufactured in Toronto, Canada, ensuring they are not subject to international tariffs.
Why might there be shipping delays?
While our products are tariff-free, we ship packages in bulk alongside other shipments. Occasionally, customs authorities may inspect entire shipments if other packages within the same batch have documentation issues or non-compliance with shipping regulations. This can lead to delays, even though our packages are compliant.
Is there anything I can do?
We understand that delays can be frustrating. If your order is taking longer than expected, please reach out to our customer service team. We'll do our best to provide updates and assist you.
If you need to make any changes to your order, including adjusting, cancelling your order, or changing the shipping address, you must reach out to us within 24 hours of placing your order. Please know our team works really hard to get your order sent out as quickly as possible, however sometimes we may not be able to cancel or update your order upon request.
If you noticed you made a mistake with your shipping address and we've already shipped it out there is a $15 fee to reship your order correctly.
Due to the nature of our products we offer a 90 day warranty from the day of purchase. We’ll take care of your product if any damage to the material or the workmanship of the amulets occurs. Just contact us and we'll work together to find a resolution.
All our items are handmade in Toronto. We take great care of the craftmanship that goes into your amulets and love we put into creating your items. Please know due to the unique nature of these pieces no two items will ever be exactly the same. Just like you, crystals are all unique, different and beautiful. We pride ourselves on only selecting the highest quality gemstones and jewelry items and responsibly source pieces that are made to last.
Our warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of StarSea Jewels.
Please Note
Items purchased through a third-party vendor (outside of StarSeaJewels.com) are not covered under StarSea Jewels warranty. Please reach out to the company the items were purchased from.